Question 1

Logging In

Accepted Answer

1. You will receive an email to log in when ACG Access launches for your event. Click the ‘Login’ button displayed at the bottom of the email.

2. Personalized login information will auto-populate within the username and password fields.

3. Click ‘Login.’

4. If you do not know the email you registered with, please reach out to the acgphiladelphia@acg.org.

Question 2

Profile & Demographics

Accepted Answer

Once you log in, you will arrive at the Home Dashboard.

● Click the My Account button on the dashboard to update your personal information and notification options. Click Submit to save all changes.

● Once you have confirmed your account details, click the Your Profile button. If you have any changes you would like to make to your demographic responses, please update. After updating, scroll down and select "Submit." You may also preview how your profile appears, by clicking the View Profile button located at the top-right of this section.

Question 3

Meeting Calendar

Accepted Answer

This section is where you can see all of your confirmed meetings, and manage your overall schedule.

● You can view and edit your meetings by clicking on any event/meeting and clicking the Edit button.

● If you would like to delete the event/meeting, click the meeting and select Cancel. You will be given the option to select a reason for canceling and/or add a note. Click Submit.

● To change a confirmed meeting time or location: click on the meeting and select the Edit button. You will then be allowed to update the meeting duration, time, and/or location. Click Submit.

● To download your meetings: click Export Calendar in the top-right corner of the page. Follow the instructions provided on the “Export Calendar” page, for the type of calendar used.

Question 4

Attendee List & Requesting Meetings

Accepted Answer

● Select "Attendees" on the Home Dashboard or hover “Attendees” at the top of the page and click “Request Meeting” to search & filter the attendee list: to find
participants with whom you would like to meet, use the filters and the search box to narrow down your audience. Check the boxes in the search filter to find users who match your criteria. To learn more about a user, click their name and a pop-up will display containing all information provided.

● To request a meeting: find the individual you would like to request a meeting with in the Attendee List, and select Request.

- Select the preferred duration.

- Please note that you are able to select a time to meet upfront - if the 
              participant confirms your meeting request, they can keep the requested 
              time selected or will view days & times you are both mutually available.

- The individual who confirms the meeting will be able to select the table 
               location for the meeting.

- Once you have sent the invite, the status of that user will be Pending.

● To Accept a request, click Received Requests, select Accept to the right of the incoming request. A pop-up box will appear that will allow you to change the requested meeting time and select the meeting location. Please note only mutually available times will display.

● Select a time you are both free and click Submit. The meeting will automatically be added to your calendars.

● Decline a meeting request: if you do not want to schedule a meeting with someone who has requested one with you, click the dropdown arrow to the right of Accept and select Decline. That request will be moved to the Declined Requests tab. You can undo any declined requests at any point.

Question 5

Meeting Requests

Accepted Answer

Sent Requests
● These are the requests you have submitted to another attendee. Until that attendee schedules a time to meet, the status of the meeting will remain pending. If you are no longer interested in meeting, click the dropdown arrow and select Cancel — the request will be removed.

All Confirmed Meetings
● Once you have a confirmed meeting, the meeting will be moved to the All Confirmed Meetings tab.

● If you would like to reschedule or change the location of a meeting, click the Received or Sent requests button. Click the dropdown arrow and select ‘Edit’.

- Only mutually available times will be displayed. Once you select a new 
             time, the meeting will be automatically updated on both calendars.

- If you are using the subscribe feature to sync your event schedule to your 
            personal calendar, all information will be automatically updated. If you are 
            using the ‘Import iCalendar file’ option, you will need to re-download the 
            .ics file if any changes are made.

Inbox
● All received, confirmed sent requests, and/or updates to confirmed meetings will generate a notification in your attendee inbox.

● You may access the inbox to view a preview of the request notification sent to your email inbox.

● Click Manage Request in the top-right corner to accept or decline the request. You may also click Reply to send a message to the sender of the request.

PLEASE NOTE: If you deny a meeting request, an automatic message will be sent to the meeting requestor stating that the request for meeting has been denied.  You can ignore the meeting request if you do not wish to have this message sent.

Question 6

Event Agenda

Accepted Answer

Please note that breaks will be built into the agenda, and Lunch is automatically blocked off on everyone's schedules.

Question 7

Questions?

Accepted Answer

If you have any additional questions or issues, please email enduser-support@meetmax.com.

ACG ACCESS

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